Introduction

At Wahat Al Wadi, we respect your privacy. This policy outlines how we collect, share, and protect personal information. By interacting with us through our website or services, you consent to the collection and use of your information as described in this policy. We are committed to safeguarding your personal data and ensuring it remains secure.

Information Collection

We collect information to provide you with a seamless shopping experience and to improve our services. This information includes:

  1. Personal Information:
    • Name, email address, phone number, and delivery address.
    • Demographic information such as age, gender, and occupation.
    • Preferences and interests shared during interactions with us.
  2. Technical Information:
    • IP address, browser type, and operating system.
    • Usage data, including pages visited, time spent on the website, and actions performed.
  3. Cookies and Tracking:
    • We use cookies and tracking technologies to enhance your browsing experience, track your preferences, and improve website security.
  4. Purchase Information:
    • Details of products viewed, added to the cart, or purchased.
    • Payment details (secured and encrypted).

How We Use Your Information

Your information is used for the following purposes:

  1. Order Fulfillment:
    • Processing and delivering your orders.
    • Providing invoices and confirmations.
  2. Customer Support:
    • Assisting with inquiries, returns, or complaints.
    • Enhancing customer satisfaction through feedback.
  3. Marketing:
    • Sending promotional emails, SMS, or social media updates tailored to your interests.
    • Managing contests, surveys, and special offers.
  4. Website Improvement:
    • Analyzing usage data to optimize website performance and security.
    • Developing new features and services.
  5. Legal Compliance:
    • Protecting against fraudulent transactions and ensuring compliance with applicable laws.

Data Sharing

We do not sell or disclose your personal information to third parties except in the following cases:

  1. Service Providers:
    • Delivery companies, payment processors, and other third-party vendors assisting in order fulfillment.
  2. Legal Obligations:
    • Compliance with subpoenas, court orders, or legal requests.
  3. Business Transactions:
    • In case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We take all necessary precautions to protect your data, including:

  • Encrypting sensitive information such as payment details.
  • Restricting access to personal data to authorized personnel only.
  • Regularly updating security protocols to safeguard against unauthorized access.

Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections or updates to your information.
  • Opt-out of marketing communications by unsubscribing.
  • Request the deletion of your data (subject to legal requirements).

Changes to the Privacy Policy

We may update this policy from time to time. Any changes will be communicated through email or a notification on our website. Continued use of the website after updates signifies your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about our privacy practices, please contact our customer support team at TAMR.RESERVATION@HOTMAIL.COM or call +971 52 202 1488.