Shipping and Delivery Policy

Delivery Areas:

  1. Primary Locations:
    • Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah.
  2. Extended Areas:
    • Abu Dhabi and Al Ain (delivery through approved distributors).

Delivery Methods:

  • In-house Delivery Service: For fresh and small grocery items within primary locations using company vehicles.
  • Distributor Service: Certain products are delivered directly by our suppliers.

Delivery Charges:

  1. Orders below AED 500: Flat fee of AED 25.
  2. Orders between AED 500 and AED 999: Flat fee of AED 15.
  3. Orders above AED 1,000: Free Delivery.

Delivery Time:

  • Standard delivery within 48 hours of order confirmation.
  • The delivery partner will contact customers to arrange a suitable delivery time.

Delivery Confirmation:

  • Delivery personnel will verify recipient identity using:
    • Emirates ID, Passport, or Driver's License.

Additional Notes:

  • No international shipping is available.
  • In case of unforeseen circumstances (e.g., weather or road conditions), delays will be communicated promptly.