General Guidelines

We strive to ensure customer satisfaction by providing clear and fair return and exchange policies. Returns and exchanges are subject to the following terms and conditions:

Eligible Returns

  1. Damaged or Defective Products:
    • Products that are damaged or defective upon delivery can be returned or exchanged.
    • Claims must be made within 24 hours of receiving the product.
  2. Expired Products:
    • If a product is delivered with an expired shelf life, it can be rejected at the time of delivery.
  3. Non-Perishable Items:
    • Dry groceries, canned goods, oils, and other non-perishable items can be returned if unopened and within 24 hours of delivery.

Non-Eligible Returns

  1. Perishable Items:
    • Fresh food, dairy products, frozen foods, and meat or poultry derivatives cannot be returned once delivered unless there is visible damage at the time of receipt.
  2. Opened or Used Products:
    • Products that have been opened, used, or are not in their original packaging are not eligible for return or exchange.
  3. Products Without Proof of Purchase:
    • Items must be accompanied by the original invoice or receipt to qualify for a return or exchange.

Process for Returns and Exchanges

  1. Initiating a Request:
    • Contact customer service within the specified time frame to report any issues.
    • Provide necessary details, including proof of purchase and images (if applicable).
  2. Approval and Pickup:
    • After approval, a pickup will be scheduled for the returned product.
    • Ensure that the product is securely packaged for collection.
  3. Inspection:
    • Products will be inspected upon receipt to verify the condition and eligibility for return or exchange.
  4. Refund or Replacement:
    • Eligible products will be refunded or replaced as per customer preference.
    • Refunds are typically processed within 7–10 business days.

Refund Policy

  1. Refund Timeline:
    • Refunds are issued after the returned product passes inspection.
    • The amount will be credited to the original payment method or provided as store credit.
  2. Delivery Charges:
    • Delivery fees are non-refundable unless the return is due to an error on our part or a damaged/defective product.
  3. Promotional Products:
    • If a product purchased under a promotion is returned, any associated free gifts must also be returned. Failure to do so may result in deductions from the refund.

Exceptions

  1. Frozen and Refrigerated Items:
    • Once sold and delivered, frozen and refrigerated items cannot be returned unless visibly damaged upon delivery.
  2. Fresh Items:
    • Fresh produce is non-returnable unless there is an issue noted at the time of delivery.

Contact Information

For assistance with returns or exchanges, please reach out to customer service: